Aloha from the Kaua`i Department of Water. Our commitment to
providing safe, affordable, and sufficient drinking water service
for our customers remains unchanged.
Billing Services: Walk-in payments (cash,
check, or money order) and water service applications are now
accepted at our service window. Payments by check will continue to
be accepted in the payment dropbox. For Online Bill Pay,
For additional services: Please call 245-5400
to schedule an appointment. Customers who arrive without an
appointment will be kindly asked to make an appointment to allow our
personnel to serve you better.
Business Hours (Monday thru
Friday, closed on holidays):
Customer Service Hours (phone or
email): 7:45 a.m. – 4:30 p.m.
Main Lobby Hours (Billing Services
& Appointments): 8:00 a.m. – 4:00 p.m.
Only 3 customers will
be allowed in the lobby at a time. Directional signage with social
distancing markers will be in place to facilitate a one-way
walk-thru for bill payments in the lobby.
Drop off: To drop off service documents, please use the
drop box located in the parking lot. Applications and service forms
are available on the “Forms
& Applications” tab on our website.
Appointment Day: Customers with an appointment should
remain in their car and call the employee they are meeting with upon
arrival. A brief pre-screening questionnaire will be conducted
before being escorted to a designated meeting space. Those who are
not able to pass the pre-screening questions will be asked to
reschedule their appointment.
For the latest announcements
from the Department of Water and the County of Kauai,
To apply for the Kauai
Coronavirus Rent & Utility Assistance Relief Program, visit www.kauairenthelp.com or