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      Rules & Regulations      |    Forms & Applications    |    Customer Account Portal   |    Board Meetings / Agendas    |    Contact Us    |    Press Releases    |   
COVID-19: A message from the DOW: 

 As statewide efforts for prevention and protection from COVID-19 evolves, the Department of Water's commitment to provide safe, affordable and sufficient water service to our communities remains unchanged.  Customers can be assured that water is safe to drink.  Water is tested on a continuous schedule and continues to meet state and federal drinking water requirements. To keep our communities informed,a list of frequently asked questions are provided here

The Department of Water continues to offer customer support services by phone, online and by appointment only. Customers may also utilize the online Customer Account Portal (CAP) to manage, monitor and make payments on their water service accounts; 24 hours a day. A payment drop box is conveniently located in our office parking lot; located at 4398 Pua Loke Street in Lihue. For more information or to make an appointment, please call us at 245-5400. Mahalo.

Online Bill Pay:  Customer Account Portal:  Manage your water service account here!

Stay informed:  Click Here for the latest county updates on COVID-19

To view the latest news from the Department of Water and the County of Kauai, click here

For Water Emergency prepardeness Click Here to learn moreabout how to prepare your household water supply for a natural disaster.

To monitor water service updates online, visit
Customer Account Portal (CAP)

Special Interest

February 2021 Meetings

Special Board Meeting

February 8, 2021 10:00am
Call in Number: +1-415-655-0001
Access Code: 182 717 2326#
Password: 4398#

Click Here for Agenda

Regular Board Meeting 
 February 25, 2021 10:00am
Call in Number: +1-415-655-0001
Access Code: 182 068 9272 #
Password: 4398#
Click Here for Agenda

 A New Look

Beginning in March our water bills will have a new look.

Click Here to View a Sample of the New bill

Click Here on How to Read Your New Bill
  DOW Annual Report 2019

Press Releases
Kauai Water Use and Development Plan Update
Click Here for More Information



Water Emergency Preparedness

Click Here to learn more about how to prepare your household water supply for a natural disaster.

2019 CIP Project List

Progress Report on Water Plan 2020

Understanding Your Water Meter
Click Here to Find out How

Introduction / Table of Contents

100 Planning
200 Materials
300 Construction
400 Approved Materials List and Standards Details


2005 Amendments

2008 Amendments


Activities for the kids, including:
puzzles, trivia, coloring book pages, water cycle and more!
Access to Water Service Applications and Engineering Forms.

If you have time, please fill out our Feedback and Survey Pages
Get the latest tips for indoor and outdoor conservation.

Read about Xeriscape and it can save you water.

Look for our new Free Low Flow Fixtures Offer.



Web Directory - By Categories

Office Hours:  
8:00am till 4:00pm Monday thru Friday


General General Department Information
Mission, Contact Info, Feedback, Links, ...
Water Board Board Info:
calendars, agendas, rules & regs, holiday schedule
Conservation Water Conservation tips:
Indoors, Outdoors, Xeriscape, Free Fixtures,
Water On Request Only, Table Tent Order Form,
Public Service Announcements
Services Services provided:
Rates & Charges, Applications & Forms, Automatic Bill Payment,
Water Quality Water Quality Info:
Inquiries, Water Quality Reports, ...
Water Plan 2020 Progress Report on Water Plan 2020
Kids Fun A few fun pages for the kids:
Coloring fun and activities, How water is delivered, Water Cycle, ...

"Water On Request Only"

"Water On Request Only"
Click here for more details on passed resolution.

Click picture above to view the Table Tent Card

Click here to view/print the Table Tent Order Form