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Aloha from the Kaua`i Department of Water. Our commitment to providing safe, affordable, and sufficient drinking water service for our customers remains unchanged. We are pleased to announce a phased reopening of our main lobby for walk-in Billing Services beginning March 15, 2021.

Billing Services: Walk-in payments (cash, check, or money order) and water service applications are now accepted at our service window. Payments by check will continue to be accepted in the payment dropbox. For Online Bill Pay, click here.

For additional services: Please call 245-5400 to schedule an appointment. Customers who arrive without an appointment will be kindly asked to make an appointment to allow our personnel to serve you better.
Business Hours (Monday thru Friday, closed on holidays):
Customer Service Hours (phone or email): 7:45 a.m. 4:30 p.m.
Main Lobby Hours (Billing Services & Appointments): 8:00 a.m. 4:00 p.m.

Only 3 customers will be allowed in the lobby at a time. Directional signage with social distancing markers will be in place to facilitate a one-way walk-thru for bill payments in the lobby.

Documents Drop off: To drop off service documents, please use the drop box located in the parking lot. Applications and service forms are available on the Forms & Applications tab on our website.

On Appointment Day: Customers with an appointment should remain in their car and call the employee they are meeting with upon arrival. A brief pre-screening questionnaire will be conducted before being escorted to a designated meeting space. Those who are not able to pass the pre-screening questions will be asked to reschedule their appointment.

For the latest announcements from the Department of Water and the County of Kauai, click here

Customer Account Portal (CAP)

Special Interest

April 2021 Meetings

Finance Committee Meetings 
April 15, 2021 1:00 pm 4:30 pm
April 16, 2021 12:30 pm 4:30 pm
April 20, 2021 8:00 am 12:00 pm
April 21, 2021 12:30 pm 4:30 pm
Call-In info is available within the Agenda
Click Here for Agenda

Regular Board Meeting 
 April 22, 2021 10:00am
Call in Number: +1-415-655-0001
Access Code:

 A New Look

Beginning in March our water bills will have a new look.

Click Here to View a Sample of the New bill

Click Here on How to Read Your New Bill
  DOW Annual Report 2019

Press Releases
Kauai Water Use and Development Plan Update
Click Here for More Information



Water Emergency Preparedness

Click Here to learn more about how to prepare your household water supply for a natural disaster.

2019 CIP Project List

Progress Report on Water Plan 2020

Understanding Your Water Meter
Click Here to Find out How

Introduction / Table of Contents

100 Planning
200 Materials
300 Construction
400 Approved Materials List and Standards Details


2005 Amendments

2008 Amendments


Activities for the kids, including:
puzzles, trivia, coloring book pages, water cycle and more!
Access to Water Service Applications and Engineering Forms.

If you have time, please fill out our Feedback and Survey Pages
Get the latest tips for indoor and outdoor conservation.

Read about Xeriscape and it can save you water.

Look for our new Free Low Flow Fixtures Offer.



Web Directory - By Categories

Office Hours:  
8:00am till 4:00pm Monday thru Friday


General General Department Information
Mission, Contact Info, Feedback, Links, ...
Water Board Board Info:
calendars, agendas, rules & regs, holiday schedule
Conservation Water Conservation tips:
Indoors, Outdoors, Xeriscape, Free Fixtures,
Water On Request Only, Table Tent Order Form,
Public Service Announcements
Services Services provided:
Rates & Charges, Applications & Forms, Automatic Bill Payment,
Water Quality Water Quality Info:
Inquiries, Water Quality Reports, ...
Water Plan 2020 Progress Report on Water Plan 2020
Kids Fun A few fun pages for the kids:
Coloring fun and activities, How water is delivered, Water Cycle, ...

"Water On Request Only"

"Water On Request Only"
Click here for more details on passed resolution.

Click picture above to view the Table Tent Card

Click here to view/print the Table Tent Order Form