Aloha from the Kauaʻi Department of Water.

We are dedicated to providing safe, affordable, sufficient water service through wise management of our resources and with excellent customer service for the people of Kauaʻi.

Here are the most recent customer service notices:

Notice to Customers on KDOW Completing LCRR Inventory

Frequently Asked Billing Questions during the Meter and Transponder Replacement Project

Main lobby open for Billing & Account Services:

Account services and walk-in bill payments are now accepted at our service windows located in the main lobby. Payments by check will continue to be accepted in the payment drop box. For Online Bill Pay, click here.
 
Documents Drop off: To drop off service documents, please use the drop box located in the parking lot. Applications and service forms are available on the “Forms & Applications” tab on our website.

Business Hours (Monday thru Friday, closed on holidays):
Business by phone or appointment: 7:45 a.m. – 4:30 p.m.
Main Lobby Hours (Billing Services) 8:00 a.m. – 4:00 p.m.

For additional services: Please call 245-5400 to schedule an appointment. Customers who arrive without an appointment will be kindly asked to make an appointment.

For the latest service announcements from the Department of Water and the County of Kauaʻi,  click here

	November 2024 Meetings Regular Board Meeting Thursday, November 21, 2024, 9:30 am For official Board of Water Supply meeting notices, agenda packets and meeting minutes, please visit: https://www.kauai.gov/Government/Boards-and-Commissions/Board-of-Water Kauai Water Use and Development Plan Update 2024 A New Look Click Here to View a Sample of the New bill Click Here on How to Read Your New Bill DOW Annual Report 2023   DOW BIDS and AWARDS Press Releases Kauaʻi Water Use and Development Plan Update Click Here for More Information   2023 Water Emergency Preparedness Click Here to learn more about how to prepare your household water supply for a natural disaster. 2019 CIP Project List Progress Report on Water Plan 2020 Understanding Your Water Meter Click Here to Find out How   WATER SYSTEM STANDARDS Introduction / Table of Contents 100 Planning 200 Materials 300 Construction 400 Approved Materials List and Standards Details Appendix 2005 Amendments 2008 Amendments Activities for the kids, including: puzzles, trivia, coloring book pages, water cycle and more! Access to Water Service Applications and Engineering Forms. If you have time, please fill out our Feedback and Survey Get the latest tips for indoor and outdoor conservation. Read about Xeriscape and it can save you water. Look for our new Free Low Flow Fixtures Offer.