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Aloha from the Kauaʻi Department of Water.
We are dedicated to providing safe, affordable, sufficient water service through wise management of our resources and with excellent customer service for the people of Kauaʻi.
Here are the most recent customer service notices:
View Frequently Asked Billing Questions during the Meter and Transponder Replacement Project
Main lobby open for Billing & Account Services:
Account services and walk-in bill payments are now accepted at our service windows located in the main lobby. Payments by check will continue to be accepted in the payment drop box. For Online Bill Pay, click here.
Documents Drop off: To drop off service documents, please use the drop box located in the parking lot. Applications and service forms are available on the “Forms & Applications” tab on our website.
Business Hours (Monday thru Friday, closed on holidays):
Business by phone or appointment: 7:45 a.m. – 4:30 p.m.
Main Lobby Hours (Billing Services) 8:00 a.m. – 4:00 p.m.
For additional services: Please call 245-5400 to schedule an appointment. Customers who arrive without an appointment will be kindly asked to make an appointment.
For the latest service announcements from the Department of Water and the County of Kauaʻi, click here