DOW - Customer Service

Services
Info

CUSTOMER SERVICE

Rates and Charges:

General

Customer Service

Applications/Forms and Services

Read Your Water Bill

Automatic Bill Payment

Meter and Transponder
Replacement Project - Phase 1

DEPARTMENT OF WATER, COUNTY OF KAUA`I

4398 Pua Loke Street

Lihu'e, Hawai'i 96766

Hours of Operation

Monday – Friday, 7:45 a.m. – 4:30 p.m.

*Lobby Hours, 8:00 a.m. – 4:00 p.m.

*The lobby is open to the public for billing services only due to the ongoing coronavirus pandemic. Alternative payment options are also available through our Customer Account Portal or with our payment drop box located curbside in our parking lot.

*Please call or email divisions to set up appointments.

Frequently Used Numbers, Email Addresses, and Websites

Water Emergencies & Operations

(808) 245-5400, Option 1

(808) 241-1711 (after business hours)

Tune in to Facebook

Sign-up for emergency notices

Billing (Incl. New Water Services/Transfers)

(808) 245-5400, Option 2

Customer Account Portal

Read your water bill

Auto bill pay

Water Service Forms

billing@kauaiwater.org

Water Quality

(808) 245-5400, Option 3
Water Quality Reports

Engineering
Water Resources & Planning

Engineering Services

Project Management

(808) 245-5400, Option 4

wrp@kauaiwater.org

(808) 245-5400, Option 5

engineering@kauaiwater.org

(808) 245-5400, Option 6

pm@kauaiwater.org

Office of the Manager and Chief Engineer

Manager and Chief Engineer

(808) 245-5408

Deputy Manager-Engineer

Administration

Board of Water Supply

Human Resources
Public Relations (Media Inquiries, outreach)

Procurement (Bids and proposals)

(808) 245-5408

(808) 245-5400, Option 7

adminsupport@kauaiwater.org

(808) 245-5406

board@kauaiwater.org

(808) 245-5407

(808) 245-5400, Option 8

publicrelations@kauaiwater.org

(808) 245-5409

All Other Inquiries

(808) 245-5400

dow@kauaiwater.org