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E-Bill Frequently Asked
Questions
1. What is E-Bill?
E-Bill
is a complete PC-based Internet billing and payment solution.
· Bills are electronically created – no more paper
· Electronic bills are delivered over the Internet – no more postage
·
Electronic payments are
generated – no more writing checks
·
Safe and secure Web Site
2. Where do I enroll?
If
you want to use the CheckFree E-bills website, go to https://mybills.com/ebill/WBP/logon
and follow the instructions.
You can also sign-up using another front-end such as Yahoo or
Excite. It should have a
pull-down menu to walk you through the process, or call that
front-end’s customer service number.
Go to www.checkfree.com/ebill/sponsorListFull/
to see CheckFree’s electronic billing
and payment providers. To
make signing up easier, have the following handy:
·
A recent water bill.
Most of the information needed will be on your water bill.
·
Bank account number from
which your payments will be deducted.
·
E-Mail address
3.
How much will this program cost me?
E-Bill
is FREE when you pay your bill
through the CheckFree E-Bill web site, https://mybills.com/ebill/WBP/logon
You may also pay
your water bill and other bills through online banking and other sites
such as Yahoo, MSN, Excite or Quicken.
However, there may be a charge for these services.
4. Why is the Department of Water doing E-Bill?
Electronic
billing is a customer service initiative, which enables the Board to
leverage the use of the Internet to enhance customer service.
It also reduces costs associated with printing and mailing a bill
and processing payments. For
our customers, the primary advantage is convenience, including ease of
access and control.
5. Why should I choose E-Bill over writing a check or automatic bill payment?
Electronic
billing and payment enables you to save money and time on check writing
and postage. With the click
of a button, you control who, when and how much to pay.
You may schedule a one-time payment or recurring payments.
6. Will my financial privacy be protected?
To
ensure your privacy and security, CheckFree uses the strongest type of
encryption used on the Web, which is a 128-bit SSL (secured sockets
layer).
7. How soon will my E-Bill transaction be processed to the Department of Water?
Your
payment will be deducted from your checking account and deposited into
BWS’ account on the date that you specify.
However, CheckFree requires 4 business days in advance to make
your payment. For example,
if you have a payment due on June 15, 2000, you need to schedule payment
no later than June 8, 2000.
8. Are other utilities in Hawaii using an E-Bill program?
HECO,
as well as the Honolulu Board of Water Supply is using CheckFree’s
E-Bill program.
9. Has anyone gotten ripped off from stolen financial information gathered from E-Bill?
None
to our knowledge.
10. Who is the vendor for E-Bill?
The
vendor for E-Bill is CheckFree Services Corporation.
11. Is the E-Bill vendor reputable?
CheckFree
is the nation’s leading provider of financial electronic commerce
services. Its services
enables three million customers to receive and pay bills over the
Internet or electronically. CheckFree was founded as an electronic payments processor in
1981 and launched the first fully integrated electronic billing and
payment solution in 1997.
12. Will E-Bill prevent my water from being shut off?
No,
E-Bill customers are subject to the same payment policies as all of our
other customers.
13. Can I use anyone’s PC or my office PC to participate in E-Bill?
Yes,
you can use any PC as well as your office PC to participate in E-Bill,
as long as you sign in your own user name and password and are able to
access the Internet.
14. Will E-Bill save me money on my water bill?
You
won’t be able to save money on your water bill, but you will save on
checks and postage.
15. What happens if there is a mistake made on E-Bill?
You
should contact CheckFree’s Web Support Team for assistance.
They are open 24 hours a day, seven days a week.
If you want to cancel or stop a payment which is “in
process”, you must call CheckFree’s Customer Service Department at
888-212-9342.
16. Who do I call if I have questions or a complaint on the E-Bill presented?
If
you have a specific question on your bill or account, contact our
Customer Service Division at 532-6500.
If you think there is an error or have questions about your
transactions, you should telephone CheckFree at 888-212-9342 during
normal customer service hours.
17. What happens if my E-Bill payment bounces?
Your
payment will be reversed and you will receive a new bill for the amount
of the payment plus a $20 returned check fee.
18. Do I have to be named as the service holder to participate in E-Bill?
No.
You just need to know the account number for the water bill you are
paying.
19. Is E-Bill better than ABP?
That depends on what is important to you. With E-Bill, you choose when and how much you wish to pay. With ABP, your payment deduction is about 2 weeks after the bill date and the full amount of the bill is deducted at that time.
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