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Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- KOLOA – Koloa Road, Old Mill Place, Poipu Road, Malino Road7:30 p.m. (UPDATE) – Water service has been restored. Mahalo.
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6:05 p.m. 05-14-2026 KOLOA – Emergency water service shutdown on a portion of Koloa Road and Poipu Road, affecting Koloa Road, Old Mill Place, Poipu Road, and Malino Road, for approximately 4 hours. DOW crews are repairing the mainline. - KŌLOA – Noho Road1:10 p.m. 05-12-2026 KŌLOA – Water service has been restored for Noho Road. Earlier today, DOW crews temporarily shut down water service for an emergency repair on a hydrant lateral.
- HANALEI – Weke Road, Amaama Road, Hee Road1:45 p.m. (UPDATE) – Water service has been restored. Mahalo.
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12:30 p.m. 05-12-2026 HANALEI – Emergency water service shutdown on a portion of Weke Road (between Malolo Road and Anae Road), including Amaama Road and Hee Road, for approximately 2 hours. DOW crews are repairing the mainline. - KEKAHA – Elepaio Road, Akekeke Road12:15 p.m. 05-11-2026 KEKAHA – DOW crews are conducting a test shutdown on a portion of Elepaio Road (between Akialoa Road and Amakihi Road), to include Akekeke Road, for approximately 30 minutes.
- HANAPĒPĒ – Koko Road11:15 a.m. 05-11-2026 HANAPĒPĒ – Water service has been restored for Koko Road. At 10:40 a.m., DOW crews began repairing a service lateral on a portion of Koko Road between Mokihana Road and Ahi Road. The emergency water service shutdown has been restored.
Planned Outages
- UPDATE & REMINDER: Scheduled water service shutdown on Elepaio Road on May 141:15 p.m. 05-14-2026 (FINAL UPDATE) – Water service has been restored. Mahalo.
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7:30 a.m. 05-13-2026 (UPDATE) KEKAHA – The scheduled water service shutdown is for a section of Elepaio Road (between Akialoa Road and Amakihi Road).
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Scheduled water service shutdown on Elepaio Road on May 14 KEKAHA – The Department of Water (DOW) has scheduled a water service shutdown on Elepaio Road on Thursday, May 14, 2026, from 9 a.m. to 2 p.m., weather permitting. The shutdown is necessary to install a single service lateral and a new hydrant valve, and to upgrade a hydrant lateral. These improvements will enhance water system reliability and fire protection in the area. Customers are advised to plan accordingly, store enough water for household needs during the shutdown period, and avoid using appliances that require water. Do not let your water heater empty. Once water service is restored, DOW crews will flush the system through an open hydrant, followed by road repair work. For more information, customers may contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. - Scheduled water service shutdown on Elepaio Road on May 141:15 p.m. 05-14-2026 (FINAL UPDATE) – Water service has been restored. Mahalo.
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7:30 a.m. 05-13-2026 (UPDATE) KEKAHA – The scheduled water service shutdown is for a section of Elepaio Road (between Akialoa Road and Amakihi Road).
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KEKAHA – The Department of Water (DOW) has scheduled a water service shutdown on Elepaio Road on Thursday, May 14, 2026, from 9 a.m. to 2 p.m., weather permitting. The shutdown is necessary to install a single service lateral and a new hydrant valve, and to upgrade a hydrant lateral. These improvements will enhance water system reliability and fire protection in the area. Customers are advised to plan accordingly, store enough water for household needs during the shutdown period, and avoid using appliances that require water. Do not let your water heater empty. Once water service is restored, DOW will flush the system through an open hydrant, followed by road repair work. For more information, customers may contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. - Scheduled water service shutdown planned for Ulili Road in Kekaha on April 3012:45 p.m. (FINAL UPDATE) – Water service has been restored. Mahalo.
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9:30 a.m. 04-30-2026 (UPDATE) – Due to a 2-inch valve repair on Akialoa Road, the shutdown on a portion of Ulili Road may be extended, as needed. A 1:30 p.m. status update will be posted here.
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KEKAHA – The Department of Water (DOW) advises customers in Kekaha of a scheduled water service shutdown on a portion of Ulili Road (between Akialoa Road and Akekeke Road) on Thursday, April 30, from 9 a.m. to 2 p.m., weather permitting. The temporary shutdown is necessary to install a new 4-inch valve and upgrade a hydrant lateral, which will improve water system reliability and fire protection in the area. Customers are advised to plan accordingly and store enough water for household needs during the shutdown period, and not to use appliances that require water. Do not let your water heater empty. Once water service is restored, the DOW will flush the system through an open hydrant. The Department of Water apologizes for any inconvenience this temporary shutdown may cause and appreciates the public’s patience and cooperation as crews complete this infrastructure improvement project. For more information, customers may contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. ### - KĪLAUEA – Scheduled water service shutdown on a portion of Kīlauea Road on April 7, 9am-5pm12:45 p.m. (UPDATE) – Water service has been restored.— A water service shutdown is scheduled on a portion of Kīlauea Road, from the area near the intersection with Kauapea Road and ending at the Kīlauea Lighthouse. The water service shutdown will begin on April 7, 2026, from 9 a.m. and will conclude at 5 p.m.,… Read more: KĪLAUEA – Scheduled water service shutdown on a portion of Kīlauea Road on April 7, 9am-5pm
- Hui Road, Kalalea View Drive03-25-2026 (UPDATE) –
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ANAHOLA – The Department of Water (DOW) is aware that customers on Hui Road and Kalalea View Drive are experiencing intermittently low water pressure due to the recent emergency water service shutdown that occurred last Friday near the Anahola Bridge. Temporary water service for the affected customers is being provided through the Department’s emergency interconnect with the Department of Hawaiian Homelands (DHHL) until final repairs can be completed. DOW is currently awaiting delivery of required repair parts, which are expected to arrive later this week. Repair work will resume once the parts are received, and crews will complete the repairs as quickly and safely as possible. The previous shutdown was necessary after a leak was discovered on the 12-inch mainline. During this period of low pressure, affected customers are encouraged to conserve water and plan accordingly to avoid peak usage hours. DOW appreciates the community’s patience and understanding while repairs are completed. Updates will be posted at www.kauaiwater.org. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. ###
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.