Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- KAPA’A – Portion of Kūhiō Highway7:30 p.m. (UPDATE) – Kūhiō Highway remains open in both directions. However, there is a lane switch in the immediate work zone area. Please slow down and use caution. Mahalo!
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5:45 p.m. 10-09-2025 KAPA’A – There will be an emergency water service shutdown starting at 10 p.m. The affected area will include a portion of Kūhiō Highway, and branching roads, between Hoi Road and the bridge near Kenji Burgers. Kenji Burgers should not be affected. Please allow 4 to 5 hours for water restoration. The shutdown is necessary to repair a leak in the mainline. Mahalo. - HANAPĒPĒ – Awawa Road, Alahula Road12:05 p.m. 10-09-2025 HANAPĒPĒ – Water service is being turned off to customers in the vicinity of the Awawa Road and Alahula Road intersection, for 1-2 hours. DOW crews are making emergency repairs to the mainline.
- KALĀHEO – Puuwai Road, Wawae Road, Iwi Road3:15 p.m. (UPDATE) – Water service has been restored.
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2:40 p.m. 10-08-2025 KALAHEO – A hydrant was hit in the vicinity of Puuwai Rd. and Wawae Rd. Iwi Rd. is also affected. Customers in the area are experiencing low pressure to no water. DOW has been dispatched. - POʻIPŪ – Kukuiʻula9:35 a.m. 10-08-2025 POʻIPŪ – Reports of a hit hydrant in Kukuiʻula. DOW has been dispatched.
- KALĀHEO – Portion of Ai Road10:05 a.m. (UPDATE) – Water service has been restored.
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8:50 a.m. 10-03-2025 KALĀHEO – Emergency water service shutdown on a portion of Ai Road, for 1 to 2 hours. Crews are making repairs to the mainline.
Planned Outages
- LĀWAʻI – Portion of Kaumualiʻi Highway2:20 p.m. 09-24-25 (UPDATE) – Water service has been restored.
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LĀWAʻI — A water service shutdown has been scheduled on a portion of Kaumualiʻi Highway from Kuli Road to Wawae Road on Wednesday, Sept. 24, 2025, from 9 a.m. to 5 p.m., weather permitting. - KAPAʻA – Portion of Hauaala Rd. (valley side), Makamaka Street and Keapana Road1:05 p.m. 09-11-2025 (FINAL UPDATE) – Water service has been restored.
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Water service shutdown scheduled on a portion of Hauaala Road (valley side) in Kapaʻa on September 11, 2025 KAPAʻA – A water service shutdown has been scheduled on a portion of Hauaala Road (valley side) Makamaka Street and Keapana Road on Thursday, September 11, from 10 a.m. to 1:30 p.m., weather permitting. The purpose of the shutdown is to allow the Department of Water (DOW) to perform a pressure reducing valve replacement on a waterline in the area. Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps: Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown. Appliances that require water should not be used during the shutdown. Updates to the water service shutdown will be posted at www.kauaiwater.org. For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org - KALĀHEO – Poʻohiwi Road, Mahiʻai Street, Keoki Place, Ohana ‘Āina Place, a Portion of Puʻuwai Road, and a Portion of Lae Road2:00 p.m. (UPDATE) – Water service has been restored.
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KALĀHEO – The Department of Water (DOW) announces a water service shutdown on Poʻohiwi Road, Mahiʻai Street, Keoki Place, Ohana ‘Āina Place, an upper portion of Puʻuwai Road (including branching roads), and an upper portion of Lae Road on August 28, from 9 a.m. to 3 p.m., weather permitting. Water service will be turned off to perform a replacement of a PRV. Customers can also expect an intermittent series of high and low pressure in some areas, during the shutdown. Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps: Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown. Updates to the water service shutdown will be posted at www.kauaiwater.org. For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. - Water Service Shutdown Scheduled on Waipouli Road, Kualapa Place, Kini Place, a Portion of Hauiki Road, and an Upper Portion of Olohena Road on August 27KAPAʻA – Water has been restored.
— - KAPAʻA – Portion of Olohena Road3:20 p.m. (FINAL UPDATE): Water service has been restored to Olohena Road.
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9:00 a.m. KAPAʻA (Wailua Homesteads) – A water service shutdown is scheduled for August 7, 2025 from 9 a.m. to 5 p.m., weather permitting. This will affect customers on a portion of Olohena Road.
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.