Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- KAPAʻA – Haleilio Road2:15 p.m. (UPDATE) KAPAʻA – Water service has been restored.
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11:30 a.m. KAPAʻA – Water service is being turned off on a portion of Haleilio Road, between the Kaulana Road intersection and the Sleeping Giant trailhead, for approximately 2 to 3 hours. DOW crews are at the scene conducting emergency repair work to a water line. - KAPAʻA – Hekili Rd, Malie Rd, La Rd10:30 a.m. KAPAʻA – Water service is being turned off on Hekili Road, on the portion between the Ohu Road intersections, Malie Road and La Road, for approximately 2-3 hours. DOW crews are at the scene repairing a break in the main water line. Mahalo… Read more: KAPAʻA – Hekili Rd, Malie Rd, La Rd
- LĪHUʻE – Kole Place11:45 a.m. (UPDATE) – Water service has been restored to the affected area.
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10:25 a.m. LĪHUʻE – Water service is being turned off to customers on Kole Place in Līhuʻe for approximately 1-2 hours. DOW crews are conducting emergency repairs to a service lateral. Mahalo for your patience. - KALĀHEO – Peleleu Street & Peleleu Place12:45 p.m. (UPDATE) KALĀHEO – Water service has been restored to the affected area.
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11:15 a.m. KALĀHEO – Water service has been turned off for customers located on the southern portion of Peleleu Street and Peleleu Place in Kalāheo for approximately 1-2 hours. DOW crews are conducting emergency repairs on a service lateral. Mahalo for your patience. - KALĀHEO – Ai Road12:20 p.m. (UPDATE) KALĀHEO – Due to the complexity of the emergency repair work on Ai Road, water service will be turned off for an additional 2 hours.
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10:40 a.m. KALĀHEO – Water service is being turned off on the lower portion of Ai Road for approximately 1 to 2 hours. DOW crews are at the scene conducting emergency repair work on the main line. Mahalo for your patience.
Planned Outages
- KALĀHEO – Puʻu Road1:15 p.m. KALĀHEO (UPDATE) – Water service has been restored. — KALĀHEO – Scheduled water service shutdown for Wednesday, April 16, 2025 on a portion of Puu Road, between Papalina Road and Puu Kulana Place, 9 a.m. to 3 p.m.
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.