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RULES AND REGULATIONS

PART 2 - Section 7 - 10

RULES AND REGULATIONS FOR WATER SERVICE CONNECTIONS

WITHIN THE COUNTY OF KAUAI, AND PROVIDING PENALTIES

FOR THE VIOLATION THEREOF

SECTION VII - METER READING AND RENDERING OF BILLS

1. Meters are read and bills are rendered regularly. Special readings will be made when necessary for closing of accounts or for other reasons.

2. Closing bills for short periods of time since the last meter reading date will ordinarily be determined by the amount of water actually used, as indicated by the meter reading, plus a proration of the service charge. In prorating service charges a billing month shall be considered to be 30 days.

3. Readings of Separate Meters Not Combined. For the purpose of computing charges, all meters serving the consumer’s premises shall be considered separately and the readings thereof shall not be combined except in cases where the Department, because of operating necessity, installs two or more meters in parallel to serve the same consumer’s supply pipe.

SECTION VIII - PAYMENT OF BILLS

All bills shall be due and payable upon deposit in the United States mail or upon other presentation to the consumer. Payment shall be made at the office of the Department or, at the Department’s option, to duly authorized collectors of the Department.

SECTION IX - ADJUSTMENT OF BILLS FOR UNDETECTED

LEAKS AND UNFORESEEN DAMAGES

1. The Department will reduce high water bills caused by undetected leaks in the consumer’s supply pipe by one half of the excess over the consumer’s normal bill based on the previous six months’ average. Adjustments will also be allowed where the high water bill was caused by some unforeseen circumstance such as a storm, flood, explosion, fire and others.

2. Adjustment will be allowed only if the consumer exercises diligence in repairing the leak within the period of one week after knowledge of leakage.

3. No adjustments will be made for leakage due to faulty plumbing fixtures and exposed waterlines within his property.

4. Before adjustment is made under this section, the owner shall first request an adjustment and submit substantiating data to warrant such an adjustment if required by the Department. The Department shall make their determination based on the data presented and any other evidence as collected by the Department, if necessary.

SECTION X - METER INACCURACIES AND ADJUSTMENT OF BILLS

1. Non-Registering Meters. If a meter fails to register due to any cause except the non-use of water, an average bill may be rendered. Such average bill will be subject to equitable adjustment taking into accounts all factors before, during, and after the period of said bill.

2. Meter Tests. All meters are tested prior to installation. Any consumer who, for any reason, doubts the accuracy of the meter serving his premises may request a test of the meter. The consumer, if he so requests, will be notified as to the time of the test may witness the test if he so desires. No charge will be made for meter tests.

3. Adjustment of Bills for Meter Inaccuracy. If, as the result of the test, the meter is found to register more than two percent fast under conditions of normal operation, the Department will refund to the consumer the overcharge based on past consumption, for a period not exceeding six months; unless it can be proved that the error was due to some cause, the date of which can be fixed. In this latter case, the overcharge shall be computed back to, but not beyond, such date.

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