Contact Us
For water emergencies on nights and weekends, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Address
Department of Water, County of Kauaʻi
4398 Pua Loke Street
Lihuʻe, Hawaiʻi 96766
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
Lobby hours: 8:00 am – 4:00 pm
FAQs
Sometimes if water in your house is not used, the microbes in the pipes can grow and cause odors and funny taste. Flushing the water can resolve this problem. Water should be flushed in the morning or when not used for an extended period of time.
Air trapped in the water lines causes this problem. Let the water sit in a glass and if the water becomes clear from the bottom up, air is the cause and the water is safe to drink. This is normal and if it occurs, you may flush water out from an outside hose spigot until water is clear.
Please call operations at (808) 245-5444.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.
Contact Information
Water Emergencies
Billing
Includes new water services and transfers.
Water Quality
For questions about water quality, environmental, and drinking water regulations.
Engineering Division
Water Resources and Planning
For questions about water planning and permitting.
Project Management
For questions regarding design / construction plan review and inspection.
Administration Division
For general questions, interview requests, or concerns.
Board of Water Supply
Public Relations
For media inquiries and outreach.
Procurement
For bids and proposals.